Return Policy

1. Return Eligibility

We want you to be fully satisfied with your purchase. If you are not happy with your order, you may return it under the following conditions:

  • Items must be returned within 30 days of the delivery date.

  • Items must be unused, in original packaging, and in good condition.

  • Proof of purchase (order confirmation email or receipt) is required.

2. Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products.

  • Opened or used pet food, treats, or hygiene products for safety reasons.

  • Gift cards or digital downloads.

3. Return Process

To initiate a return, follow these steps:

  1. Contact us at info@pawsitive-pets.ca with your order number and reason for return.

  2. We will provide you with a return authorization and the return shipping address.

  3. Securely pack the item and ship it back using a trackable shipping method.

Customers are responsible for return shipping costs unless the item was damaged or incorrect.

4. Refunds & Processing Time

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, a refund will be issued to your original payment method within 5-7 business days.

  • If rejected, we will contact you with further information.

5. Exchanges

  • We only replace items if they are defective or damaged upon arrival.

  • If you need an exchange, contact us at info@pawsitive-pets.ca with a photo of the defective item.

6. Contact Us

For any return-related inquiries, reach out to us:
Email: info@pawsitive-pets.ca
Business Hours: Monday - Friday | 9 AM - 6 PM (EST)